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Visit the 'my account' page after logging in to your account and click the 'Information' or 'address' button on your leftside. After filling in your new information/address details, this will be automatically saved for selection in check out.

We don't reserve an order until the payment is completed.

You will receive shortly after your order a confirmation email of the items you ordered. If you did not receive this confirmation please contact us at [email protected]

Your account gives you easy access to all order numbers and tracking information.

After logging in to your account, go to your 'Order History'. From here you can view your most recent orders and older orders. Once you receive our shipping confirmation email, you can click 'Order Tracking' (under Order History button) and put your tracking number to see the shipping status.

After placing an order and completing your payment, it is included directly in our system and can not be canceled. Sorry for any inconvenience.

Of course, please select tax invoice option at the check out page and fill the information. Our team will put the tax invoice inside the parcel.

Once your order is shipped, you will receive an email confirmation from us with tracking number and tracking link.

For delivery same day, it is available only in Bangkok at the moment. Please make a purchase throught our LINE OFFICIAL. Add us as a friend https://lin.ee/tF0T5uu or type @plantoysth, and chat with us. Our customer service will help you to place the order.

Of course, we welcome your suggestion and always listen to our customers. We are open to any possible collaboration with our customers in order to ensure they enjoy the full and most meaningful benefits of our toys.

Please send your suggestion and/or design proposal via contact us

Yes, we try to use alternative clean energy as much as we can. Solid biomass such as surplus wood pieces from our production is burned to be a bio-fuel to produce the heat to use in PlanWood production. We use solar energy and use food waste from the factory’s canteen in order to turn to be biogas, the renewable energy to use for cooking in our canteen.

Our toys mostly are biodegradable because they made from wood, use non-toxic color and no chemical that harmful to humans and environment.

But some tiny parts in some of our toys are made from metal and plastic to make the toy stronger, those are not biodegradable. But we do not stop to find the biodegradable materials to replace it. However we would like to encourage you to share the toy that your kid did not play to other kid. And if the toy is broken and can not be fixed, please recycle properly.

Around 70% of the materials we use to produce our toys are taken from a 30 kilometers (approx. 19 miles) radius from our manufacturing plant in Trang, Thailand. It is not only to provide the income for the local community but also to reduce the carbon footprint from transportation.

The carbon footprint icon on our new product packaging shows the number of our carbon dioxide emission of each product we produced. Because we like to know the amount of greenhouse gases that have been released through our manufacturing and what we can do to minimize our negative impact on the environment. Additionally, we annually implement a reforestation activity to help reduce these gases. At PlanToys, we calculate the amount of greenhouse gas that is released from initial processing in the factory to the doorstep of our factory (from gate to gate)*. With a sticker printed on our new packaging, we hope to better represent our passion for sustainability and set a standard for environmentally-friendly practices.

*From gate to gate: The calculation of the amount of greenhouse gas that is released from the arrival of the raw materials through production within the factory until the product is packed and ready to leave the factory gate.

Because pesticides are rarely used in rubber wood plantations because the trees are not primary targets for infestation.Farmers only use fertilizer on trees that are 20-22 years old, after that age farmers will stop adding fertilizer to the soil 3 years prior to removing rubber trees in order to save cost but still tapping the latex for another 3 years. This procedure will naturally clean up chemicals in the rubberwood before it is used for toy production. PlanToys is the first manufacturer of wooden toys in the world to use reclaimed rubber wood. We upcycle the rubber trees from being burned to make wooden toys.

We are not FSC Certified. The reason why is that we can not be FSC certified since we don’t use forest wood. We use plantation wood from the rubber industry which we repurpose and upcycle into toys to save them from being burned. We are in a sustainable manufacturing class of our own above FSC Certification.

To be FSC certified according to their guidelines, you have to first destroy a forest and then replant. We do not believe in destroying a natural forest to make toys. We believe in the process of the transformation of materials of wasted or no longer used as new materials or new products with larger amounts and better quality (Upcycled).

ASTM (USA) & EN71 (Europe) are international safety standards for products.

ISO 9001 is certified for world-class quality of products and services.

ISO 14001 is for the excellence in environmental management.

OHSAS 18001 is the certification confirms our healthy work environment – in terms of both safety and health standards for office and factory employees.
SA 8000 is for employee quality of life after instilling a program that mandates equal opportunity for all employees.

At PlanToys, we realize that the safety of your children is of the utmost importance. We want to assure every parent that all PlanToys products comply with rigorous safety standards. Our toys meet our own stringent in-house standards and fulfill or exceed the European (EN71) and American (ASTM) safety requirements.

We use non-formaldehyde glue that is certified E-Zero formaldehyde free glue and apply only organic color pigment and water-based dyes for all the products. Which is safer than chemical dyes which contain lead or any other heavy metals. This make it safe for children and environmentally friendly.

Yes. Our toys are made from replenishable rubberwood which is preservative free and naturally processed. Since no harmful additives or colorings are used and our water-based paints are safety certified, it poses no health hazard if a child put it in his/her mouth by accident.

Yes. If any of the parts of your PlanToys® purchases were missing, broken, bitten by your good old pet, or defective, we would be happy to send you replacements at reasonable charges.

Please ensure that you include the following information:
- Product name and/or code
- Batch Number (optional)
- Name of part required
- Purchase date and store name (optional)

- Your name, complete address, and contact details for postal

If it’s a manufacturing defect, we’d appreciate a photograph of the toy to help our Quality Assurance and Engineering team research to prevent the problem.
Please visit our contact us page to send us details and upload your photos.

You can download assembly sheet or play instruction in our product detail page.

Please click "contact us" or follow us on social media : FB,LINE, Youtube

ONLINE:
In Thailand:
From this website, you can click: “shop now” button at the homepage or click “buy this product” on product detail page. Or simply, go to visit website https://www.th.plantoys.com
Lazada: https://www.lazada.co.th/shop/plan-creation/
Shopee: https://shopee.co.th/plantoys_officialshop
JD Central: https://www.jd.co.th/shop/pc/1002783.html
LINE Official account: Please go to LINE application and add us as a friend by ID @plantoysth or click https://lin.ee/tF0T5uu
In USA:
From this website, you can click “shop now” button at the homepage or click “buy this product” at product detail page. Or simply, go to visit our website https://www.usa.plantoys.com
In EU:
From this website, you can click “shop now” button at the homepage or click “buy this product” at product detail page. Or simply, go to visit our website https://www.eu.plantoys.com

You can purchase PlanToys product at our Flagship store and these following department stores:

PlanToys Flagship Store - Sathorn 10
114/1 Soi Sathorn 10, North Sathorn Road, Bangrak (Nearest BTS Station : Chong Nonsi) Bangkok 10500
Tel: 02 237 9070 Ext.253
Opening Hour: 09.00-18.00 (everyday)

Toys R Us
Central World Plaza, 6th Floor
999/9 Rama 1 Road, Pathumwan Subdistrict, Pathumwan District, Bangkok 10330
Tel: 02 613 1400
Opening Hour: 10.00-22.00 (everyday)

Siam Paragon Department Store
Kids planet on 3rd floor
991 Rama 1 Road, Pathumwan Subdistrict, Pathumwan District, Bangkok 10330
Tel: 02 610 8000
Opening Hour: 10.00-22.00 (everyday)

The Emporium Department Store
Kids planet on 3rd Floor
12 Sukhumvit Road, Khlong Tan Subdistrict, Khlong Toei District, Bangkok 10110
Tel: 02 269 1000
Opening Hour: 10.00-22.00 (everyday)

ICONSIAM Siam Takashimaya
4th floor
Address : 299 Icon Siam Building, Charoen Nakhon Road, Khlong Ton Sai Sub-district, Khlong San District, Bangkok 10600
Tel: 02 011 7500
Opening Hour: 10.00-22.00 (everyday)