Play Experience Manager

Key Responsibilities

·      Oversee and manage the overall operations of the Forest of Play area under the PlanToys brand, ensuring alignment with the organization's goals and strategies.

·      Manage multiple spaces within the Forest of Play, including play zones, activity spaces, seminar rooms, exhibition areas, a café, and a PlanToys toy store.

·      Resolve operational issues, assign tasks to staff appropriately, and report results to supervisors.

·      Implement policies by setting direction, planning strategies, and managing operations for the Forest of Play team.

·      Establish a budget and ensure spending remains within defined limits.

·      Drive user acquisition to meet sales targets according to company policies.

·      Set team goals, enhance team capabilities, and provide coaching and guidance for successful outcomes.

·      Analyze operational issues, monitor work quality, and ensure performance aligns with company policies.

·      Coordinate with relevant departments to track progress and resolve issues.

·      Prepare and present operational reports to management.

·      Build and maintain positive relationships with external organizations and agencies.

Qualifications

·      Bachelor’s Degree or Higher in business administration, management, hospitality, or a related field.

·      Experience in managing operational spaces such as play areas, retail shops, cafés, or event spaces.

·      Strong Leadership Skills with proven experience in managing teams and driving performance.

·      Excellent Communication and Interpersonal Skills for effective team collaboration and building external relationships.

·      Budgeting and Financial Management Skills with experience in managing and controlling budgets.

·      Problem-Solving and Analytical Skills to resolve operational challenges and optimize processes.

·      Flexibility and Adaptability to respond effectively to changing environments and unexpected issues.

·      Creativity and innovation in developing engaging customer experiences.

·      Good Command in English (and possibly another language depending on the location or clientele).